If you don’t have a contract for professional support yet, see below for sales contact and more information.
Before you submit a problem report, please check if the problem is resolved already with the latest version and check if you see any relevant information in the client or server log files (/var/log/beegfs-…) or the kernel log (dmesg).
(Professional support is available in English and German.)
User Mailing List
The user mailing list provides a platform to share your thoughts and your work (e.g. helper scripts) that you have done around BeeGFS or to ask other people from the BeeGFS community for help.
The BeeGFS development team checks posts on the list only on an irregular basis. If you run BeeGFS in a production environment, see below for professional support details to ensure that quick help is available when you need it.
Professional Support Information
BeeGFS is typically delivered as turn-key solution by our international partners. The advantage is that the solution partner will help you design a system that fits your needs, so that you get a system which is tailored, preconfigured, optimized, ready to use and backed by a 3rd level support contract with us.
As of 2014, ThinkParQ (a Fraunhofer spin-off company) is taking care of sales and consulting for BeeGFS professional support and services. Fraunhofer and ThinkParQ cooperate closely to drive further development of BeeGFS and to provide the well-known high quality BeeGFS support services.
Please note that it is not allowed to sell BeeGFS or BeeGFS-based solutions without a formal partner agreement or end-user support contract. Simply contact firstname.lastname@example.org to register your upcoming projects or to talk about options for cooperation.
*) A storage target is any directory or partition (usually a RAID volume), which is assigned to a BeeGFS storage or metadata service to store user data. Machines with mutliple RAID volumes per server are multi-target servers, machines that are running either a BeeGFS storage or a metadata service (not both) with only a single RAID volume are single-target servers.